Privacy Policy

At Irwin Casino, data protection means more than just complying with legal requirements – it's an integral part of our company philosophy. We want you to use our services with the confidence that your data is in safe hands. Here, you can find out how we process, protect, and use information.

1. What Data We Collect
To reliably offer our service, we only store the most essential information: master data such as name and contact details, payment and transaction details, game and session histories, as well as technical information about your device and connection.

2. Why We Process Your Data
Your information helps us to set up your account, securely process payments, prevent fraud, comply with legal obligations, and continuously optimise the gaming experience. We also use data to offer you suitable promotions and personalised recommendations.

3. Protecting Your Data
We rely on current security standards such as encryption technologies, multi-level access restrictions, and continuous system monitoring. This ensures that your data is protected to the best possible extent at all times.

4. Player Protection & Responsibility
In addition to data protection, responsible gaming is close to our hearts. We use certain information to set limits, enable self-exclusion, and detect unusual gaming behaviour in good time, so you can always play safely.

5. Cookies and Tracking
Our website uses cookies that are essential for operation, as well as optional cookies for analysis and personalisation. These additional cookies are only set if you actively consent. You can change your settings at any time.

6. Retention and Deletion
We only store data for as long as necessary for contract fulfilment or for legal reasons. After these periods expire, your information will be completely deleted or anonymised.

7. Your Rights
You have the right to request information about your stored data, to correct it, or to restrict its processing. Furthermore, in certain cases, you can request deletion or the transfer of your data in a portable format.

8. Collaboration with Partners
To provide our services, we work with carefully selected partners such as payment providers, hosting services, and IT support. These companies are contractually obliged to treat your data confidentially and solely for the intended purpose.

Contact
If you have any questions about the processing of your data or wish to exercise your rights, you can contact us at any time via the data protection section in your account or directly through our support team.

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